Frequently Asked Questions
Products & Installation
Q: Do I need professional installation?
A: Over 85% of customers complete installation in <2 hours!
We provide:
- 3D animated installation guides (Scan QR code on packaging)
- Pre-drilled faucet holes (3 configurations for Delta/Moen/Kohler)
- Free video support (Email service@eclifeusa.com within 24h)
Logistics & Quality Assurance
Q: What if items are damaged during shipping?
A: We guarantee < 0.5% damage rate with:
- ISTA 3A certified packaging (Tested for 2,000+ mile transport)
- Claims processed in 72 hours (Send photos to service@eclifeusa.com)
- No-return policy (We ship replacements immediately)
What is your return policy?
A: All vanities comply with US safety standards:
- NSF/ANSI 51 for sanitary surface coatings
- CARB Phase 2 for formaldehyde emissions (<0.05 ppm)
- Download full certification HERE
Dealer Support
What is your return policy?
A: Flexible tiers for every business:
| Account Type | MOQ | Perks |
|---|---|---|
| Starter | 10+ | 5% off MSRP |
| Pro | 50+ | Free catalog + 8% rebate |
| Elite | 200+ | Dedicated rep + custom SKUs |
| Apply for Dealer Account HERE | ||
Q: Can you provide store display materials?
A: Yes! Eclife partners receive:
- 3D countertop displays (Compact 24"x16" size)
- Digital catalogs with QR ordering
- Co-branded social media kits
See dealer success story: Miami Home Center increased sales by 35%
Customization & Engineering
Q: Do you offer OEM services for hotels/apartments?
A: Our Project Division specializes in:
- CAD drawings in 48 hours (Revit/SketchUp formats)
- Bulk order discounts (500+ units: 15–22% off)
- Dedicated US warehouse allocation
Contact us at sales@eclifeusa.com for case studies.