7-Day Satisfaction Guarantee
Your space should feel perfect, so we offer a 7-day return policy on defective orders. If you think your piece isn't quite right, we understand how you feel, and we are here to help you. You can initiate a return within 7 days of shipment.
Step 1: Confirm with us
Please contact us at email@example.com with the item you wish to return, the order number and the reason for the return. If there is a quality problem, please provide some pictures of defective parts for confirmation.
Step 2: Ship items back, or do not need to
If your return is accepted, we will provide a warehouse address or send you a prepaid label to assist you with the return. In most cases, products with damaged problems do not need to be returned, and we will issue a refund directly. Please do not mail the product back to the original address, we will provide you with a return label or return warehouse address to assist you with the return.（But If it is your own subjective reasons for the return, we don't bear the return fee）
Step 3: Get your money back quickly and easily
Refunds are quick and easy with our handy customer service team and will be returned to your payment account within 5 business days.
- Please check your item as soon as possible after receiving it, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can help you solve the problem faster.If you need to return the goods, please submit a return application to us within 7 natural days after receiving the goods, otherwise Eclife will refuse to accept the return.
- To guarantee a successful return, the returned item should be in the same condition as when you received it: unworn or unused, and in its original packaging.
- Items returned to us without return approval will not be accepted.
- Please contact us after sending the returned product to expedite the refund process.
- Returned products should be dispatched within 7 days after the return is approved, otherwise the return window will close after the deadline.
Eclife offers a 7 day return policy for quality reasons, we will cover any return costs incurred within 7 days of the defective product being shipped, but please try to keep the product and its packaging intact.
For orders that do not meet the 7-day return policy, the customer will bear the return cost caused by non-quality problems. The exact amount will be communicated to you once a return label is provided by our customer service team. Return labels for Eclife and details of their charges are provided by UPS. If you need, we can provide the corresponding price proof.
Once the item is back in our warehouse, our team will inspect it. If it is in original state, your original payment method will be automatically refunded. It can take up to 5 days for your bank or credit card company to process the refund and post it to your account.